ASHE Member Processes Survey

The ASHE National Technology Committee has received requests from several sections regarding the current membership/renewal processes.  Your feedback is requested at this time to help us determine what changes, if any, that should be made at the National level to help improve these processes.

At a minimum, we wish to identify some of the best practices/methods/software that are being used at a section level that are currently used to manage membership process that can be shared with other sections.  We also hope to identify any challenges with the current processes and what improvements you would like to see.

Possible outcomes that have already been requested include the following:

  • Simplifying Membership and Annual Assessment Processes for Sections and National
  • Simplifying Updates to Member Accounts
  • Improved Administrative Dashboards for each Section/National
  • Online Membership Form/Elimination of paper submittals
  • Accepting Online Payments
  • Event Registration Functions
  • Others?

Based on your feedback, we will explore the best way to implement the suggested improvements, as feasible, through modifications to the current Section to National workflow, investing in a third-party software/online database, or  an overhaul of our current National Membership Database.  These requests for changes will be discussed at the next National Board Meeting on April 3-4 in Columbus, OH.

Please submit your responses no later than March 26th. 

The National Database was originally developed as a tool to help sections maintain their membership rosters and provide real-time membership information at the National level. It has come to our attention that many sections do not use this database as intended.

Annual assessments and new membership processes currently rely heavily on manual efforts. We would like to identify the biggest challenges that the sections face in regards to the new membership and annual assessment.